Are you on the lookout for distant chat agent jobs the place you don’t have to speak on the cellphone? Hold studying; this publish has you lined.
Again once I was in faculty, I labored for a telemarketing firm. Whereas the gig itself was versatile and paid properly, it exhausted me. As a rule, individuals didn’t wish to converse on the cellphone (which I get), so I must take care of their anger, irritation, and many curse phrases and hang-ups.
Over time, I dreaded getting in to work. After faculty, I labored for Medicaid, doing prior authorization for nursing visits and residential medical tools. Once more, I used to be on the cellphone for lengthy intervals coping with disgruntled suppliers — no enjoyable!
Whereas many make money working from home jobs are phone-based, the Web has opened up a brand new breed of customer support that doesn’t require being on the cellphone.
In actual fact, reside customer support chat is changing into more and more well-liked each day. A few of these on-line chat agent jobs require background information of a selected space, and lots of of them require you to sort a sure variety of phrases per minute, so be sure to learn the entire wonderful print earlier than making use of.
What are the necessities for being a distant chat agent?
To develop into a web based chat agent, most corporations require candidates to have a highschool diploma or GED, glorious written communication expertise, and a quick and correct typing pace. Many corporations additionally require not less than one yr of customer support expertise; nevertheless, there are some corporations that can rent newcomers with none expertise. You’ll additionally want a pc or laptop computer, a hard-wired, dependable web connection, and a quiet place to do your work.
18 distant chat agent jobs you are able to do from residence
Distant chat agent jobs are in excessive demand. There are often extra candidates than there are open positions. If you happen to’re set on being a chat agent, you’ll have to verify with these corporations incessantly to see if any new openings come up. If they provide e mail job alerts, I extremely recommend signing up for them so that you simply don’t miss any new openings.
1. ACD Direct – Brokers
ACD Direct hires impartial contractors for quite a lot of call-based positions; nevertheless, they’re continually increasing their choices, and so they could sometimes have non-phone positions. Present brokers will get precedence for the non-phone positions, so that you’ll have to spend a while on the cellphone earlier than being eligible for the non-phone gigs.
- ACD Direct doesn’t rent within the following states: California, Delaware, Massachusetts, Louisiana, West Virginia, Wyoming, Vermont, or South Dakota.
- Should cross a prison background verify.
- ACD Direct will get a 3.2-star ranking on Glassdoor.com.
2. Chatdesk – Chatdesk Knowledgeable
Chatdesk is a New York-based firm that hires freelance buyer help brokers to deal with inquiries through social media (Fb, Instagram, Twitter (X), and TikTok), e mail, textual content, and chat. Shifts are versatile, and you’ll work days, nights, and weekends. For these entry-level roles, you’ll want the next:
- No less than 18 years of age.
- Wonderful communication expertise and a focus to element.
- Your individual pc and web entry.
- Chatdesk will get a 4.4-star ranking on Glassdoor.com.
3. Concentrix – Residence Agent
Concentrix gives enterprise options to all kinds of corporations, and typically, they contract with corporations that want distant chat brokers. These positions are inclined to fill quick, so that you’ll wish to verify with them periodically for openings.
- On-line chat associates are answerable for offering fundamental to complicated buyer and technical help.
- Hires in most states within the US, in addition to world places.
- In response to Certainly, the typical pay is not less than $15.18 per hour; these are W2 roles.
- Concentrix will get a 4-star ranking on Glassdoor.com.
4. Foundever – Buyer Service Brokers
Foundever, previously the Sitel Group, hires full-time and part-time W2 workers to supply customer support to manufacturers from across the globe.
- Many roles embrace cellphone work, however they do sometimes have chat, e mail, and social media positions accessible.
- The common pay charge is $16-$18 per hour, based on previous job openings.
- Foundever hires newcomers with a highschool diploma or GED.
- Some positions are location-dependent.
- Foundever will get a 3.8-star ranking on Glassdoor.com.
5. Guitar Middle – CHAT Agent
Guitar Middle sometimes has full-time distant and hybrid job openings for distant chat and gross sales brokers. These positions are usually location-dependent, and brokers should have the next {qualifications}:
- Candidates have to be music lovers and have a ardour for serving to individuals.
- You’ll want a highschool diploma or GED and not less than two years of expertise.
- You need to be capable of sort 30 phrases per minute (WPM).
- Use the key phrase distant while you’re looking on their web site.
- Guitar Middle will get a 3.1-star ranking on Glassdoor.com.
6. Hopper – Journey Expertise Brokers
Hopper hires full-time brokers with not less than two years of expertise utilizing a world distribution system (Sabre, Apollo, or Amadeus).
- On this function, you’ll help prospects utilizing e mail and chat.
- Hopper affords a aggressive wage and in depth advantages, together with medical health insurance.
- They rent workers from all world wide.
- Hopper will get a 3-star ranking on Glassdoor.com.
7. InboxDone – Inbox Managers
InboxDone hires US-based freelancers to handle e mail, social media, assist desk tickets, and different administrative duties. For these part-time positions, no expertise is required, however it’s best to have glorious communication expertise, be detail-oriented, and have a excessive stage of empathy and emotional intelligence. In these roles, you’ll be able to work from wherever, and also you’ll have a versatile schedule.
- The beginning pay charge is $17 per hour, plus paid holidays and bonuses.
- You’ll want to supply your individual laptop computer and web connection.
- InboxDone will get a 4.9-star ranking on Glassdoor.com.
8. LiveChat – Assist Hero
LiveChat sometimes has distant job openings for help heroes (chat brokers). The pay charge for this function is unknown.
- You’ll want quick and correct typing expertise, not less than 40 WPM.
- Should have an ideal command of the English language.
- LiveChat, owned by Textual content, receives a 3.9-star ranking on Glassdoor.com.
9. LiveWorld – Social Media Brokers
LiveWorld hires part-time social media brokers to carry out duties like social media moderation, buyer help, engagement, and monitoring.
- Should have 2-3 years of expertise in on-line moderation and powerful typing expertise.
- Should have the supply to work some nights, weekends, and holidays.
- I heard from one reader that this place pays minimal wage.
- LiveWorld will get a 3.7-star ranking on Glassdoor.com
10. ModSquad – Mods
ModSquad contributors focus on digital engagement, equivalent to moderating content material, chatting with prospects, managing communities, dealing with buyer help, and updating social media accounts.
- On this function, you’ll work as an impartial contractor.
- You may create your individual schedule and choose the initiatives you’re employed on.
- At present, it has contractors in 90 nations world wide who converse 50 completely different languages.
- In response to Glassdoor.com, the typical pay is $17 per hour.
- ModSquad will get a 3.2-star ranking on Glassdoor.com.
Associated Content material: Distant Discussion board and Chat Moderator Jobs
11. OutPLEX – Buyer Service Reps
OutPLEX sometimes hires on-line chat help brokers within the US, Columbia, and the Dominican Republic. Brokers could have to make cellphone calls to resolve points. For these positions, it’s best to:
- Have the ability to sort 30-50 WPM with zero errors.
- You’ll want a highschool diploma and a Home windows Working System.
- Should have glorious spelling, grammar, and communication expertise.
- The common pay is $17 per hour, plus advantages.
- OutPLEX will get a 4-star ranking on Glassdoor.com.
12. Robert Half – Buyer Assist Brokers
Robert Half is a staffing company that always has distant job openings for buyer help and social media brokers who deal with inquiries through chat, e mail, social media, and textual content. For many jobs, you’ll want glorious communication expertise, consideration to element, and good time administration expertise.
- Positions are location-dependent.
- Robert Half has distant momentary, everlasting, and contract positions.
- Wage varies based mostly on many components.
- Robert Half will get a 3.8-star ranking on Glassdoor.com.
13. SimplrFlex – Consultants
SimplrFlex hires impartial contractors to reply assist tickets on-line. No cellphone work or interview is required. Simply register for an account, full 10 check tickets to showcase your written communication expertise, after which give them 1-10 days to assessment your utility. If you happen to cross the check, you’ll be invited to fill out paperwork and full a prison background verify. With SimplrFlex, you’ll be able to log in anytime to make extra cash answering tickets.
- Doesn’t rent within the following states: CA, IL, MA, NY, UT, VT, WA, or WI.
- Funds are distributed through PayPal or Venmo.
- SimplrFlex will get a 3-star ranking on Glassdoor.com.
14. Site123 – Gross sales Chat Specialists
Site123 hires US-based distant gross sales chat specialists to help prospects through chat and e mail. To use for these roles, you’ll have to submit a resume to [email protected].
- Have to be tech-savvy and perceive the web site builder discipline.
- You have to have confirmed expertise in gross sales and customer support.
- Have to be educated of social media platforms like Fb, Twitter, and LinkedIn.
- Site123 will get a 4-star ranking on Glassdoor.com.
15. SiteStaff – Chat Hosts
SiteStaff hires skilled chat hosts who’re in a position to deal with 3-4 ongoing conversations on the similar time.
- You should be positioned in Denver, Colorado.
- Should be capable of sort 65-75+ WPM.
- You need to have glorious punctuation, grammar, and spelling.
- Bonus factors should you’re bilingual.
- SiteStaff will get a 3.3-star ranking on Glassdoor.com.
16. The Trevor Challenge – Chat and Textual content Counselors
The Trevor Challenge is a useful resource for LGBTQ youth who want emotional help. They rent on-line chat and textual content counselors to assist LGBTQ youth across the clock.
For these positions, you should:
- Have glorious, quick, and assertive communication expertise.
- They rent in the USA and Mexico and are open 24/7, 12 months a yr.
- These are W2 positions that include advantages.
- The Trevor Challenge will get a 2.5-star ranking on Glassdoor.com.
17. Wayfair – Chat Gross sales Brokers
Wayfair hires distant staff from the US, Canada, Germany, India, Poland, the UK, China, and Eire. For these distant chat jobs, you’ll want:
- Typing pace of 45 WPM.
- Two years of gross sales or service expertise.
- Have to be snug working in a fast-paced setting, dealing with a number of chat messages without delay.
- The place comes with hourly pay and month-to-month bonuses, and your tools is supplied.
- Wayfair will get a 2.9-star ranking on Glassdoor.com.
18. Upwork – Chat Assist Specialist Jobs
Upwork is a contract market the place freelancers can join with corporations that want their expertise. With Upwork, you’ll be able to create a profile that showcases your expertise and experience, and you can even browse freelance assignments on the location and submit bids for gigs that you simply’d wish to work on.
One chat agent job I discovered was for a chat agent to reply questions on insurance coverage through textual content, e mail, and thru their app, and the pay charge was $12.50-$22.00 per hour.
Upwork does cost a charge for utilizing their platform, and charges may be seen beneath:
- $0-$500 in earnings – 20% service charge
- $500.01-$10,000 in earnings – 10% service charge
- $10,000.01 or extra in earnings – 5% service charge
Since Upwork isn’t the hiring firm, be sure you educate your self on widespread make money working from home scams. It is best to by no means pay for tools (check-cashing rip-off), purchase reward playing cards, settle for funds off of Upwork, or give out private info. Learn these rip-off prevention ideas earlier than getting began on the platform.
Different methods to search out on-line chat jobs
If you happen to’re shopping the net and spot {that a} web site has a reside chat agent field operate, look on their profession web page and see in the event that they rent distant chat brokers. Some corporations use third-party employers to fill their chat agent positions, however others rent in-house. Some chat agent capabilities are automated by means of synthetic intelligence (AI), nevertheless it’s value exploring to see if the corporate is perhaps hiring. You may often discover a hyperlink to the corporate’s profession web page of their web site’s footer.
Different avenues to discover are enterprise course of outsourcing (BPOs) and staffing web sites like Daring Enterprise, Conduent, Kelly Companies, Randstad, and Adecco. Not solely have they got distant job openings, however you can even discover these one-off job alternatives for chat help brokers.
Are you able to tolerate a little bit cellphone work?
If you happen to’re on the lookout for extra chat agent jobs, try FlexJobs – they’ve many choices. Simply just remember to totally learn the job description. Many reside chat agent jobs require cellphone help, so should you’re towards being on the cellphone, you’ll wish to be certain that the place is 100% on-line chat, e mail, and social media.
In case you are OK answering some inbound cellphone calls, corporations like 5CA, Amazon, Apple, NexRep, Omni Interactions, Smith.ai, SupportNinja, and Wrrk supply residence chat jobs that mix cellphone, e mail, chat, and social media work.
Receives a commission for sexting?
One phrase of warning: cellphone actresses’ chat agent jobs are intercourse chat operator jobs. I would like you to know what you’re making use of for should you run throughout these job postings. I don’t cowl this chance or cellphone intercourse jobs on the location. If you happen to’re concerned with working from residence as a chat intercourse operator, WAH Adventures has a listing of hiring corporations.
Finest on-line chat help jobs
If you happen to’re nonetheless not discovering your dream on-line chat job, verify to see should you can join job alerts out of your favourite corporations and job boards. This manner, you’ll be the primary to learn about present chat job openings.
As extra corporations go surfing with their companies, extra distant chat agent jobs will develop into accessible, and I’ll proceed to replace this listing as new ones pop up.
Make sure you join our publication, the place we share different on-line chat jobs that we discover!
Do you’ve got a distant chat help job? Which firm do you’re employed for? Drop us a word; we’d love to listen to from you!
Initially printed January 21, 2015. Content material up to date January 2025.